Next Generation OSS And BSS Market Analysis Report By Architecture, By Network And Segment Forecasts From 2018 To 2025

Industry Insights

The global next-generation OSS and BSS market size was accounted for USD 29.79 billion in 2016 across the globe and is anticipated to gain significant growth in the upcoming years. This growth can be attributed to the rising preference for real-time billing among CSPs (Communication Service Providers) across the globe.

The need for measurement of customer experience and reviews coupled with prediction of customer satisfaction with the usage of technologies like to propel the market growth. In addition, such solutions are expected to transform the business operations of CSP’s thereby fueling the market demand across the globe during the forecasted years.

These CSPs make use of Business Support Systems (BSS) and Operations Support Systems (OSS) to further enhance service fulfillment, service assurance, billing, and customer service. Moreover, they are transforming their data management techniques and technologies. Additionally, concepts like network component virtualization have made it possible for CSPs to attain particular solutions. Thus, the need for such technologies is expected to surge up during the forecasted years.

Even though such technological transformation has been profitable for CSPs, their inability to transform and optimize such systems, platforms and processes is expected to hinder market growth. Moreover, emerging technologies like LTE, 3G, and 4G have created requirements among the CSPs for providing wireless and VoIP support among the consumer and business devices.

Architecture Insights

The segment of revenue management held the largest share of around 31.93% across the global market and generated USD 9.51 billion in 2016. It is also expected to continue its growth during the forecast period. This growth can be associated with a rising focus on services like settlement, and revenue generation through billing and charging.

The service providers are also focusing on several factors like customer retention with the usage of analytical tools and technologies. This has helped them to cater to the rising customer demand as per the shifting trends prevalent in society. Thus, the segment of customer management is anticipated to register the highest growth rate with a CAGR of more than 10.3% during the forecasted period.

Network Insights

In 2016, the mobile network segment held the largest share across the global next-generation OSS & BSS market. It is expected to continue its dominance in the upcoming years. This growth can be attributed to the changes occurring in the CSPs owing to extensive mobile data usage. Moreover, the initiative undertaken by telecom operators for increasing focus on the improvement of mobile applications for their extensive usage is expected to fuel up the market demand from 2017 to 2025.

The segment of mobile is expected to grow with a CAGR of more than 9.4% during the forecast period, 2017 to 2025. This growth can be attributed to extensive usage of mobile devices being prevalent among working professionals and the millennial population. Moreover, the emergence of smartphones as primary internet usage devices is expected to positively impact the market growth in the upcoming years.

Regional Insights

North America held the largest share of more than 34.09% across the global market generating around USD 10.16 billion in 2016. This growth can be attributed to the rising usage of smartphones instead of computers for internet handling purposes among the millennial population. Thus, rising numbers of subscribers for internet usage are anticipated to create demand for the emerging concept of customer management thereby fueling the market growth across this region.

But, Asia Pacific is anticipated to register the fastest growth with a CAGR of 9.5% during the forecasted period, 2017 to 2025. This growth can be attributed to the rising usage of 4Gtechnology across countries like China and India. Moreover, countries like South Korea and Japan are also having immense 4G technology penetration and are therefore expected to boost the market demand in the upcoming years.

COVID-19 Impact Insights

The ongoing COVID-19 pandemic has boosted the growth of the next-generation OSS & BSS market across the globe. The need for ensuring contactless services and maintains social distancing is expected to trigger market growth. Also, the implementation of work from home policies and online education has surged the usage of the internet and other connected devices, thereby propelling the need to use OSS and BSS platforms and services for data management. Moreover, rapid technological developments and deployment of cloud, data analytics, and big data technologies for expansion of business are estimated to trigger the market growth for OSS & BSS solutions over the post-pandemic period.

Next-Generation OSS and BSS Market Share Insights

The market is competitive due to the presence of major players like Amdocs, Inc., Accenture plc, CSG System International, Inc., and Capgemini SE. These players have started providing a wide variety of services like network management systems, service fulfillment and assurance enabled CSPs for generating various revenue streams. This has helped them in gaining a competitive advantage over the rest of the players.

For instance, an excellent product portfolio has been developed by Huawei Technologies Co. to provide complete solutions for devices, telecom, cloud technology, and services. Thus, such initiatives undertaken by the key players are expected to fuel up the market growth in the upcoming years. 

Report Scope

Segments Covered in the Report

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends from 2017 to 2025 in each of the sub-segments. For this study, Million Insights has segmented the global next-generation OSS and BSS market report based on architecture, network, and region:

• Architecture Outlook (Revenue, USD Billion; 2014 - 2025)
    • Revenue Management
    • Service Fulfillment
    • Service Assurance
    • Customer Management
    • Network Management Systems

• Network Outlook (Revenue, USD Billion; 2014 - 2025)
    • Cable & Satellite
    • Fixed & Wireless
    • Mobile
    • MVNO/MVNE
    • Others

• Regional Outlook (Revenue, USD Billion; 2014 - 2025)
    • North America
        • U.S.
        • Canada
    • Europe
        • U.K.
        • Germany
    • the Asia Pacific
        • China
        • India
        • Japan
    • Latin America
        • Brazil
        • Mexico
    • Middle East & Africa (MEA)