Unified Communication (UC) & Business Headsets Market Size & Forecast Report, 2014 - 2025

The global Unified Communication (UC) & Business Headsets Market size is expected to value at USD1.46 billion by 2025. The market is subject to witness substantial growth due to the rising demand for mobility and portability services during multiple business processes, thus allowing multitasking and convenience. Globally, the unified communication (UC) & business headsets industry is predicted to grow at a very high CAGR in the forecast period, providing numerous opportunities for market players to invest in research and development in the market.

The unified communication technology is responsible for establishing simultaneous connections among various communication devices located at remote locations. The rise in adoption of unified communication (UC) and business headsets in the call centers, is expected to double the market value of the unified communication (UC) & business headsets market. The growing popularity of unified communication (UC) & business headsets in the call centers is credited to higher productivity levels among employees and interactive communication with clients. Increasing demand for various businesses is anticipated to boost the growth of the market over the forecast period. Unified communication (UC) and business headsets provide customers with advantages such as email services, instant messaging, web-conferencing, online webinars, and sharing of multiple devices on a single platform.

Employers, in present times, are more favorable towards the adoption of cost-cutting strategies such as work from home and bring your device (BYOD) policies, thus reducing the need for an excess of office space. Due to such policies and flexible work routines, employees are more likely to prioritize the use of unified communication (UC) & business headsets to eliminate any external disturbances during important work-related calls and communication. These factors coupled with a high level of efficiency while performing office-related tasks are expected to fuel the growth of the unified communication (UC) and business headsets industry in coming years.

The wireless headset is one of the fastest-growing segments in the UC & business headsets market with significant revenue generation in the last couple of years. The growing popularity of the wireless headset segment is credited to advantages such as easy to use and cost-effectiveness. Headsets that are adopted for performing business-related tasks are commonly lightweight, and have in-built Wi-Fi and Bluetooth systems, thus offering required flexibility during various business processes.

Unified communications (UC), is termed as a marketing technique that involves the integration of various business communication solutions including instant messaging applications, video & audio calling, web conferencing, fixed-mobile convergence (FMC) system, and data sharing. The unified communication services also offer desktop sharing, call monitoring, and speech recognition with non-real-time communication services like integrated voicemails, and e-mail as well.

Unified communications (UC) is a set of communication devices that allows a reliable and unified user interface. The interactive and unified user interface is one of the prominent factors driving the demand for unified communication technology, in recent years. Business headsets are specifically designed and optimized for their use in softphones, or communication channels on a particular computer that is connected to the workplace telephone system and behaves like a real telephone.

The unified communication (UC) & business headsets industry is divided into regional market segments such as North America, Europe, Asia-Pacific, Latin America, and Africa. North America has shown major growth in recent years owing to the rise in the implementation of the latest technologies and the existence of well-established infrastructure. Asia-Pacific region is predicted to hold a major market share in the unified communication (UC) and business headsets market with massive growth in the forecast period. Countries such as India, China, and Singapore are leading the Asia-Pacific market with favorable government policies and reforms, substantial infrastructural development in the region coupled with increasing investment by leading industry players in the market.

The key players in the UC & business headsets industry are ClearOne Communications. Inc., Dell Technologies Incorporations, Jabra Co., LogitechInternational S.A., Plantronics Incorporations, and Sennheiser electronic Corporations.

Market Segment:

Type Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)
    • Wired
    • Wireless

Regional Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)
    • North America
        • U.S.
        • Canada
    • Europe
        • Germany
        • UK
    • Asia Pacific
        • China
        • India
        • Japan
    • Latin America
        • Brazil
        • Mexico
    • Middle East & Africa